Frequently Asked Questions
Quickly find answers to all your questions about our organic green teas, ordering, shipping and more.
Our Organic Green Teas
Are your green teas truly organic?+
Yes, all our green teas are certified organic (AB European, equivalent to USDA Organic). They come from certified Chinese family gardens with annual inspections guaranteeing zero chemical pesticides, herbicides, synthetic fertilizers and GMOs.
Where do your green teas come from?+
Our organic green teas come exclusively from China, the historical birthplace of green tea. We import directly from the most renowned provinces: Zhejiang, Jiangsu, Anhui and Anji county.
Which green tea should I choose as a beginner?+
We recommend Longjing (Dragon Well): its smooth roasted chestnut profile, zero bitterness and simple preparation (75-80°C, 2-3 min) are universally appealing. Our Discovery Set (5 teas × 10g) is also perfect for comparing profiles.
Tea Preparation
How to brew green tea properly?+
Never use boiling water (100°C). Use 70-85°C water depending on variety. Dose 3-4g per 200ml cup. Steep 2-3 minutes. Remove leaves when done. A temperature-controlled kettle (€15-30) is the best investment.
Can I re-steep green tea leaves?+
Yes, quality organic green tea supports 3-7 infusions. The second infusion is often considered the best. Reduce steeping time by 30 seconds for the second, then gradually increase.
Shipping
What are the shipping costs?+
Free shipping on orders over €40. Below €40: €4.90 in mainland France, €6.90 to Morocco. Ships within 24-48h. Tracking included.
What is the delivery time?+
Mainland France: 3-5 business days. Morocco: 7-10 business days. Corsica: 5-7 business days. You receive a tracking email upon shipment.
Returns & Refunds
What is your return policy?+
14-day return window for unopened products in original packaging. Return shipping at customer expense. Refund within 7 business days after receipt. Opened products cannot be returned for food hygiene reasons.